Crazy Mike Reserve LLC — Shipping Policy

Last Updated:August 2026Company: Crazy Mike Reserve LLC Headquarters: Springfield, Illinois, USA

1. Order Processing Times

All orders are roasted, packed, and shipped Monday–Friday (excluding holidays). Standard processing time: 1–3 business days Seasonal or high‑volume periods may extend processing times. Customers receive an order confirmation email upon purchase and a shipping confirmation once the order leaves our facility.

2. Shipping Rates & Methods

Shipping rates are calculated at checkout based on:

  • Destination

  • Total shipment weight

  • Selected shipping method

Current U.S. shipping option: Standard Flat Rate (USPS): $4.50 + $1.50 for each additional item

3. Delivery Estimates

Delivery timelines are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • Holiday volume

  • Incorrect or incomplete addresses

Crazy Mike Reserve LLC is not responsible for delays once the package is in the carrier’s possession.

4. Tracking Your Order

Once your order ships, a tracking number will be emailed to you.

If tracking shows “Delivered” but the package is missing:

  • Check with neighbors or building management

  • Look for delivery notices

  • Contact the carrier directly

Crazy Mike Reserve LLC is not responsible for packages marked as delivered.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • You may request reshipment

  • Additional shipping fees will apply

  • Shipping costs cannot be refunded

6. Lost, Damaged, or Stolen Packages

If your order arrives damaged, contact us within 7 days and include:

  • Order number

  • Photos of the damage

  • Description of the issue

We will review and determine the appropriate resolution.

For lost or stolen packages, please file a claim with the carrier. We will assist when possible but cannot guarantee reimbursement.

7. International Shipping

International shipping may be offered depending on destination availability. Customers are responsible for:

  • Customs fees

  • Import taxes

  • Duties

  • Delays caused by customs processing

8. Contact Information

Crazy Mike Reserve LLC Springfield, IL Email: sales@drinkcmr.com

9. Fulfillment Center Location

All orders are initially processed and fulfilled at our primary fulfillment center: Bend, Oregon (Bend, OR) This facility handles roasting, packing, and initial shipment preparation.

10. Main Warehouse & Secondary Shipping Location

Our main warehouse and logistics hub is located in: Springfield, Illinois (Springfield, IL)

This location manages:

  • Large‑scale inventory

  • Wholesale distribution

  • International dispatching

Additional Shipping Location Added: Chatham, Illinois (Chatham, IL) This secondary location supports regional shipping, overflow inventory, and expedited domestic routing.

11. International Shipping Process

For international orders, the shipping workflow includes multiple steps:

  1. The order is fulfilled at our Bend, OR fulfillment center.

  2. It is then transported to our main warehouse in Springfield, IL for export processing.

  3. From Springfield, IL, the package is sent to its final international destination.

This multi‑stage process may add a few extra days to the standard international delivery window of 7–15 days.

Update: Crazy Mike Reserve LLC is currently developing a new expedited international shipping option, projected to reduce delivery time by 3–7 days. More details will be announced soon.

12. Local Delivery — Springfield & Chatham, IL

Local delivery is available for customers located in:

  • Springfield, Illinois

  • Chatham, Illinois

Flat Rate Local Delivery: $6.95 per delivery

Local delivery orders are typically delivered within 1–2 days after roasting and packing. Customers will receive a delivery confirmation once the order has been dropped off.